Implicit Bias: How To Identify and Resolve It

Seat time:

45 Minutes



As our country continues to become more diverse, healthcare professionals and hospital staff need to become more agile and adept at dealing with people of different races, ethnicities, languages and sexual orientation. To do this successfully means understanding our own implicit bias and growing beyond it. This scenario-based training digs into how biases influence healthcare access, quality and outcomesParticipants will learn practical techniques such as perspective-taking, emotional regulation skills and partnership building. These serve to reduce stereotyping, manage behaviors, change interactions and ultimately, improve care delivery.


  • Understand how identities shape the way we view ourselves and others
  • Learn how bias influences healthcare quality, access and outcomes
  • Develop techniques to reduce bias, improve interactions and elevate care delivery

Accompanying Job Aids:

  • Resources List

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