This critical and foundational eLearning module introduces the concept, methods, and value of collecting race, ethnicity and language (REAL) data. Registration staff will be energized by understanding the importance of their role in improving health outcomes for patients. The package also supports them with valuable, “just-in-time” job aids.
Define REAL data and outline why we collect it
Describe the importance of using patient self-reporting methodology
Explain how to ask patients for the REAL data selections
Discuss what to do to address possible patient concerns related to sharing REAL data
Accompanying Job Aids:
Asking REAL Questions Script
Race and Ethnicity Definitions
Handling Challenging Responses
Specific or Granular Categories
More Inclusive Healthcare is a Black-owned Woman-owned business headquartered in Cincinnati, Ohio.